Clover Sites Status https://status.cloversites.com/ 2026-04-11T17:01:42+00:00 Clover Sites Status <![CDATA[Platform Intermittent Outages]]> https://status.cloversites.com/incident/141/ UPDATE: All systems are back to operational status. Thank You.

We are presently experiencing intermittent outages with the following features/systems and are investigating potential solutions:

Greenhouse: Publishing Changes From Draft to Live Website

Greenhouse: Editing Colors or Fonts

Greenhouse: Selecting New Page Layout - Workaround: Duplicate existing page that uses desired section type.

Integration Management

Forms Management

Prayers Management

We will update the status shortly as we work towards a resolution

]]> 2022-05-10T16:00:00+00:00 Clover Sites Status <![CDATA[Platform Intermittent Outages]]> https://status.cloversites.com/incident/140/ UPDATE: All systems are back to operational status. Thank You.

We are presently experiencing intermittent outages with the following features/systems and are investigating potential solutions:

Greenhouse: Editing Colors or Fonts

Greenhouse: Publishing Changes From Draft to Live Website

Greenhouse: Selecting New Page Layout Workaround- Duplicate existing page

Integration Management

Forms Management

Prayers Management

We will update the status shortly as we work towards a resolution

]]> 2022-05-05T16:52:00+00:00 Clover Sites Status <![CDATA[502 Error]]> https://status.cloversites.com/incident/139/ 502 Server Error has been resolved and sites should be performing normally now

]]> 2021-05-21T18:58:39+00:00 Clover Sites Status <![CDATA[502 Error]]> https://status.cloversites.com/incident/138/ Many Cloversites are experiencing a 502 server error

]]> 2021-05-21T18:22:44+00:00 Clover Sites Status <![CDATA[Clover's sites back up]]> https://status.cloversites.com/incident/137/ You should now see your site coming back up soon if not already, our dev team managed to take care of the issue and get the server running stable once again. We apologize for any inconvenience this may have caused and hope everyone has a blessed day!

]]> 2020-07-12T14:02:00+00:00 Clover Sites Status <![CDATA[Clover Sites Server backed up]]> https://status.cloversites.com/incident/136/ The majority of users may be experiencing slow site loading or failure to load at all. Clover's development team has identified the problem and is working diligently to get this resolved as soon as possible, thank you for bearing with us.

]]> 2020-07-12T12:45:00+00:00 Clover Sites Status <![CDATA[SSL - "This site is not secure"]]> https://status.cloversites.com/incident/135/ Users may see an error message when trying to load their sites up. This is due to an expired SSL cert and we are working on resolving this issue. Please bear with us as we continue to navigate this weird time.

Developers are making progress and many SSL certs are now successfully installing. 4/6 11:00 AM CST

]]> 2020-04-03T17:32:00+00:00 Clover Sites Status <![CDATA[Billing Center]]> https://status.cloversites.com/incident/134/ The billing center is currently down. Customers will not be able to access or update their billing until the issue is resolved.

]]> 2020-03-12T21:51:00+00:00 Clover Sites Status <![CDATA[Greenhouse was down]]> https://status.cloversites.com/incident/133/ Greenhouse was inaccessible from around 2:30 PM PST to 3:40 PM PST. An internal service malfunctioned, which caused Greenhouse (and other services) to become inaccessible. We have solved the issue for the foreseeable future by disabling the internal service, which was optional and should have no visible effect for customers.

]]> 2020-03-04T22:30:00+00:00 Clover Sites Status <![CDATA[Planned Downtime for Forms - March 3rd at 12 AM CST]]> https://status.cloversites.com/incident/131/ This release will update security measures for the Forms platform, and is scheduled for March 3rd at 12 AM CST.

What Will Work:

-Recurring will process normally and not be impacted

-Kiosk giving will work normally

-Admins can still access Forms Manager for reporting, they just won’t be able to view/update/edit forms

What Will NOT Work:

-Donors giving via text will get a response, however, the link to the form will not work

-Ministry One App will work, but the giving functionality with Ministry One will not work

-Direct links to forms sent to donors/registrants directly will not work

]]> 2020-02-26T16:00:00+00:00 Clover Sites Status <![CDATA[Planned Downtime for Forms - March 3rd at 12 AM CST]]> https://status.cloversites.com/incident/132/ This release will update security measures for the Forms platform, and is scheduled for March 3rd at 12 AM CST.

What Will Work:

-Recurring will process normally and not be impacted

-Kiosk giving will work normally

-Admins can still access Forms Manager for reporting, they just won’t be able to view/update/edit forms

What Will NOT Work:

-Donors giving via text will get a response, however, the link to the form will not work

-Ministry One App will work, but the giving functionality with Ministry One will not work

-Direct links to forms sent to donors/registrants directly will not work

]]> 2020-02-26T16:00:00+00:00 Clover Sites Status <![CDATA[Courtney Kemp]]> https://status.cloversites.com/incident/130/ Help articles are appearing and our support email is now working

]]> 2020-01-13T22:18:00+00:00 Clover Sites Status <![CDATA[Courtney Kemp]]> https://status.cloversites.com/incident/129/ The company who hosts Clover Sites emails and the help articles is temporarily down. We are in contact with the support team to find out why it is down so if you send an email to support@cloversites.com we will respond as soon as we can and if you pull up the help articles, it will possibly give an error message. We will notify once our help articles are back up.

]]> 2020-01-13T17:28:00+00:00 Clover Sites Status <![CDATA[Publishing and Logging Into Greenhouse is down for many customers]]> https://status.cloversites.com/incident/128/ Publishing and logging in should be back to normal

Customers are reporting that publishing and logging into the greenhouse are both failing

]]> 2019-12-26T19:03:00+00:00 Clover Sites Status <![CDATA[Publishing Issues are beginning to be reported]]> https://status.cloversites.com/incident/127/ Some users are reporting that they are unable to publish. Our developers have identified the issue and are working to get it resolved.

Publishing issue has now been resolved

]]> 2019-12-19T20:12:00+00:00 Clover Sites Status <![CDATA[Publishing outage.]]> https://status.cloversites.com/incident/126/ At some points during the weekend our customers may have experienced issues with publishing, our developers have now resolved this issue and publishing should be working as normal again!

]]> 2019-12-02T14:12:28+00:00 Clover Sites Status <![CDATA[Image Editor Is Down]]> https://status.cloversites.com/incident/124/ Our developers have become aware that the Image editor is not functioning currently. They are actively investigating the source of the issue to form a plan to get it back to full functionality.

]]> 2019-11-27T17:30:00+00:00 Clover Sites Status <![CDATA[Greenhouse Loading issue.]]> https://status.cloversites.com/incident/123/ Users may experience slow load times or failure to pull up their Greenhouse at this time, Our developers are looking into the issue now.

]]> 2019-11-25T14:53:00+00:00 Clover Sites Status <![CDATA[Customers are reporting issues with publishing]]> https://status.cloversites.com/incident/122/ Customers began reporting issues with publishing early this morning

]]> 2019-11-14T15:00:00+00:00 Clover Sites Status <![CDATA[Publishing Issues]]> https://status.cloversites.com/incident/121/ Publishing was down over the weekend.

]]> 2019-11-04T14:18:22+00:00 Clover Sites Status <![CDATA[Publishing Issues.]]> https://status.cloversites.com/incident/120/ Users may not be able to publish their changes at this time. Your changes will still be saved if you exit your greenhouse. Our developers are working on this issue at this time!

]]> 2019-10-25T18:24:00+00:00 Clover Sites Status <![CDATA[Publishing issues]]> https://status.cloversites.com/incident/119/ Our developers have identified the source of the publishing issue and are restarting the server now, you should see your ability to publish come back very soon!

]]> 2019-10-24T13:20:12+00:00 Clover Sites Status <![CDATA[Sites Timing Out]]> https://status.cloversites.com/incident/118/ Many of our customers have reported their livesites timing out. Our developers are currently implementing an update that should solve this.

]]> 2019-10-23T17:59:33+00:00 Clover Sites Status <![CDATA[Publishing]]> https://status.cloversites.com/incident/117/ Publishing should be back to normal now. Our developers are keeping an eye on it to make sure that it is stable

]]> 2019-10-23T16:34:19+00:00 Clover Sites Status <![CDATA[Publishing]]> https://status.cloversites.com/incident/115/ Our developers discovered that one of the servers stopped responding to the message queue. They have restarted it and publishing should be functional again

]]> 2019-10-22T13:42:00+00:00 Clover Sites Status <![CDATA[Sites are not publishing]]> https://status.cloversites.com/incident/114/ Our developers are investigating the cause of sites not publishing for many of our customers.

]]> 2019-10-22T13:15:01+00:00 Clover Sites Status <![CDATA[Greenhouse Loading and Publishing]]> https://status.cloversites.com/incident/116/ Some customers are experiencing issues loading Greenhouse and Publishing

]]> 2019-10-22T10:01:00+00:00 Clover Sites Status <![CDATA[Slow loading times]]> https://status.cloversites.com/incident/113/ Users should start to see their greenhouse/sites load at a normal speed at this time.

]]> 2019-10-18T16:25:20+00:00 Clover Sites Status <![CDATA[Slow load times.]]> https://status.cloversites.com/incident/112/ Users may experience long load times or even time outs when trying to load their greenhouse/live site. Our developers are aware and have identified the problem, we are working to resolve this issue fully now.

]]> 2019-10-18T16:00:51+00:00 Clover Sites Status <![CDATA[Media Player Not Publishing Changes]]> https://status.cloversites.com/incident/111/ Many of our customers are experiencing that their media players are not updating on their live sites even though they are shown as loaded in greenhouse.

UPDATE: Our developers discovered that the process that handles media publishing crashed. They restarted it and media should publish correctly now.

]]> 2019-10-16T16:11:00+00:00 Clover Sites Status <![CDATA[Publishing Issues Resolved]]> https://status.cloversites.com/incident/110/ Clover sites Users should start seeing their publishing abilities become available once again. Our Developers stated that the problem was resolved at 9:28 CST.

]]> 2019-10-16T14:32:00+00:00 Clover Sites Status <![CDATA[Greenhouses not Publishing]]> https://status.cloversites.com/incident/109/ We are getting several reports of sites not publishing this morning. Our developers are currently investigating the source of the issues.

]]> 2019-10-16T13:13:10+00:00 Clover Sites Status <![CDATA[Media Player]]> https://status.cloversites.com/incident/108/ Media Player should be back to normal productivity

]]> 2019-10-15T13:29:02+00:00 Clover Sites Status <![CDATA[Media Player Processing Slow]]> https://status.cloversites.com/incident/107/ Many of our customers are reporting very slow media file processing. Our developers have investigated this issue and discovered that our queue for file processing disconnected over the weekend. That connection has been reinstated but it is now trying to catch up on all of the files. This means that files are going to take much longer to process until it has caught up.

]]> 2019-10-14T16:31:04+00:00 Clover Sites Status <![CDATA[SSL]]> https://status.cloversites.com/incident/106/ Most sites are loading without warning pages although many are still displaying as non secure in browser

]]> 2019-10-04T14:06:46+00:00 Clover Sites Status <![CDATA[Login, editing, publishing, wrong website being displayed, all fixed]]> https://status.cloversites.com/incident/105/ We apologize for issues earlier today and in the past week. More people are joining Clover’s family and Clover is adding more features! But with growth also comes growing pains.

The good news is that earlier today we upgraded our infrastructure and optimized some of our key internal services in an effort to improve our systems’ reliability. Other corrective measures were taken in the past week, and more are planned.

Paradoxically, improvements to reliability can have sometimes have the opposite effect when things don’t go exactly according to plan. A bug occurred where the wrong website may have been displayed for customers who published their sites this morning or early afternoon. We’ve fixed this bug; the correct website will be displayed when affected customers publish their sites again.

Another issue was that event detail pages were not working. This has been fixed too.

]]> 2019-08-28T23:16:00+00:00 Clover Sites Status <![CDATA[Product wide Clover Outages.]]> https://status.cloversites.com/incident/104/ Users will experience issues periodically with logging in, Editing, publishing and viewing live sites. This issue has been happening since this past weekend, our developer's are aware of the issue and are working very hard to get this resolved. We at Clover want to thank you for your patience with us in this!

]]> 2019-08-28T15:25:36+00:00 Clover Sites Status <![CDATA[Greenhouses are not Loading]]> https://status.cloversites.com/incident/103/ Developers are investigating what is causing the Greenhouse to be down.

]]> 2019-08-26T15:25:44+00:00 Clover Sites Status <![CDATA[Greenhouse and Livesites are now Functional]]> https://status.cloversites.com/incident/102/ Developers restarted servers and Greenhouse/livesites are back up

]]> 2019-08-22T16:22:20+00:00 Clover Sites Status <![CDATA[Greenhouse and Sites are Down]]> https://status.cloversites.com/incident/101/ We have had several reports of Greenhouse being down. Are developers are looking into the source of the issue now.

]]> 2019-08-22T16:00:00+00:00 Clover Sites Status <![CDATA[SSL Not Installing]]> https://status.cloversites.com/incident/100/ We have become aware of some ongoing SSL installation issues over the last few days. Our developers are currently investigating the issue

Our developers believe that the SSL is back to operational.

]]> 2019-07-24T19:22:00+00:00 Clover Sites Status <![CDATA[SSL Enabling]]> https://status.cloversites.com/incident/99/ The installation of SSL on accounts is currently down. Our developers are working on identifying the issue in order to get it resolved. Will update once it is!

***UPDATE: SSL enabling only effected a handful of accounts. This should be resolved. Please connect with support@cloversites.com if you are experiencing any issues!

]]> 2019-06-26T17:45:00+00:00 Clover Sites Status <![CDATA[Publishing]]> https://status.cloversites.com/incident/98/ The issue was identified and been resolved. Publishing should be operational again.

]]> 2019-06-21T20:20:07+00:00 Clover Sites Status <![CDATA[Publishing]]> https://status.cloversites.com/incident/97/ Our developers are aware of the greenhouse not publishing for many of our customers. They are investigating the cause of the issue.

]]> 2019-06-21T18:27:36+00:00 Clover Sites Status <![CDATA[Forms issue resolved]]> https://status.cloversites.com/incident/96/ All users should be able to now add forms to a page without any issues.

If you run into any further problems please reach out to support@cloversites.com

]]> 2019-06-10T16:42:49+00:00 Clover Sites Status <![CDATA[Forms not functioning properly.]]> https://status.cloversites.com/incident/95/ Users may experience issues loading forms or adding them to a page at this time. Our developers are looking into the issue and are looking to resolve this ASAP.

]]> 2019-06-10T14:29:19+00:00 Clover Sites Status <![CDATA[Logging In/ Editing Site Temporarily down]]> https://status.cloversites.com/incident/94/ Dev is making some adjustments to the ability to log into accounts. Once the issue is identified and fixed, we will update the status page letting you know that the login works again.

UPDATE: The issue is larger than just logging in and is causing some difficulty with the servers. Currently trying to edit the site may not work.

**** FINAL UPDATE: Signing In, Saving, and Publishing should all be working agin.

]]> 2019-06-05T19:32:00+00:00 Clover Sites Status <![CDATA[Greenhouse/Sites Issues]]> https://status.cloversites.com/incident/93/ Greenhouse/Sites should start to come back up, we will keep monitoring the servers and post further updates if needed.

]]> 2019-05-24T15:01:45+00:00 Clover Sites Status <![CDATA[Greenhouse/Sites Issue]]> https://status.cloversites.com/incident/92/ Users may experience an "Internal Server error" this morning when trying to visit/publish sites. Development is aware and is looking into the issue.

]]> 2019-05-24T14:26:24+00:00 Clover Sites Status <![CDATA[Publishing for Sites]]> https://status.cloversites.com/incident/89/ Publishing for sites should be back to operational now!!

]]> 2019-05-08T21:37:49+00:00 Clover Sites Status <![CDATA[Sites Not Publishing]]> https://status.cloversites.com/incident/88/ We are aware that many sites are not publishing. Our developers have identified the source of the issue and are working on getting it resolved.

]]> 2019-05-08T21:23:06+00:00 Clover Sites Status <![CDATA[Greenhouse and Livesites]]> https://status.cloversites.com/incident/87/ We are aware that many greenhouses and livesites are not operational this morning. Our developers are investigating the source of the issue.

Update: Developers identified that a server went down. The server has now recovered and sites and greenhouses should be back to operational status.

]]> 2019-04-09T15:00:00+00:00 Clover Sites Status <![CDATA[Live Sites Loading Slowly]]> https://status.cloversites.com/incident/86/ Our team is aware that sites are loading extremely slow if not at all. The issue is being investigated so that this can be resolved. We will update once it's determined what is causing the problem.

***UPDATE: As of 2:45pm CST sites and greenhouses are officially loading at normal expected times. This issue has officially been identified and resolved.

]]> 2019-04-01T18:32:00+00:00 Clover Sites Status <![CDATA[Publishing Issues]]> https://status.cloversites.com/incident/83/ Publishing is starting to come back up, it may still be down for some but we are monitoring it and will post another update when we have confirmation it is fully resolved.

** This has been RESOLVED

]]> 2019-03-21T16:29:00+00:00 Clover Sites Status <![CDATA[Publishing Issues]]> https://status.cloversites.com/incident/81/ Customers may experience an issue with publishing this morning or not be able to at all, our development team is working on resolving this ASAP!

]]> 2019-03-21T15:20:46+00:00 Clover Sites Status <![CDATA[Greenhouse/Sites "Internal Server Error"]]> https://status.cloversites.com/incident/79/ This morning customers may experience slow load times or be unable to log in to their greenhouse/lives site due to an "Internal Server Error." Our developers are aware of the issue and are working to resolve it ASAP!

****UPDATE: This has been resolved.

]]> 2019-03-21T14:03:00+00:00 Clover Sites Status <![CDATA[Greenhouse/Livesites Loading times.]]> https://status.cloversites.com/incident/78/ Our users may be experiencing long wait and loading times for greenhouse and their live sites due to a high volume of traffic we are experiencing today. Our developers are working to improve the speeds of the process as soon as possible!

]]> 2019-03-18T16:08:11+00:00 Clover Sites Status <![CDATA[Greenhouse and Dashboard Inaccessible]]> https://status.cloversites.com/incident/77/ Update: Issues seem to be resolved.

Greenhouse and Dashboard are inaccessible and customers are getting message "We're sorry, but something went wrong.The issue has been logged for investigation. Please try again later."

Developers are aware of issues and are investigating the cause.

]]> 2019-02-20T18:00:00+00:00 Clover Sites Status <![CDATA[Publishing, Slow Loading Sites, Media Players Missing]]> https://status.cloversites.com/incident/76/ The publishing of sites is currently down. Live sites are loading slow or are missing elements of site IE: Media Players. Our developers are currently looking into this issue in order to get things resolved.

*UPDATE: With a restarting of the servers, all live sites, greenhouse, and media players should be back to normal at 12CST

]]> 2019-01-31T19:00:00+00:00 Clover Sites Status <![CDATA[SLOW SITE LOADING TIMES]]> https://status.cloversites.com/incident/75/ Users have reported very slow loading times for their live sites, our development team is aware of the issue and are working toward a resolution.

]]> 2019-01-22T18:51:00+00:00 Clover Sites Status <![CDATA[Greenhouse Displaying Error Message When Opened]]> https://status.cloversites.com/incident/74/ Update: Greenhouses are reporting to be functional again.

Several customers have reported an error message when trying to access their Greenhouse. Our developers are aware of the issue and are investigating it currently

]]> 2019-01-17T21:30:00+00:00 Clover Sites Status <![CDATA[Media Player Processing]]> https://status.cloversites.com/incident/73/ The Media Player continues to have a delayed processing time. Our developers have identified why and are working out a solution as quickly as possible. For now, high volume hours, in any given day, remain 12pm-6pm. It is suggested to try and upload a file before 11am or sometime after 6pm. Once processing is completed, you can move forward with publishing.

*UPDATE: as of 1/15/2019 Media Player updates are officially in place with confirmation that processing is working again!

]]> 2019-01-09T17:00:00+00:00 Clover Sites Status <![CDATA[Media Player Processing Issue]]> https://status.cloversites.com/incident/72/ The processing of files being added to the media player is struggling to finalize. Our team is looking into the issue. Once resolved, we will update!

UPDATE* The beginning of the week receives the most upload traffic which played into this issue.. As our developers continue to look into the issue, they believe processing should be back to normal for the rest of the week as files are uploaded.

]]> 2019-01-07T22:06:00+00:00 Clover Sites Status <![CDATA[Clover Sites 3 Media Player]]> https://status.cloversites.com/incident/71/ Our developers are still working out the issue of the media player not excepting uploads of new files. The Clover teams continues to work together in order to figure out what is wrong and get it resolved.

****UPDATE: As of 9:15 CST, the issue with uploading has been resolved, allowing for uploads to work and files be successful when added.

]]> 2018-12-17T15:07:00+00:00 Clover Sites Status <![CDATA[Issues with Media Player Uploading Files]]> https://status.cloversites.com/incident/70/ We have been getting several reports of media files not being able to be uploaded. Our developers are currently investigating the issue.

****UPDATE: As of Monday Dec. 17th at 9:15 CST, the issue with uploading has been resolved, allowing for uploads to work and files be successful when added.

]]> 2018-12-14T20:10:00+00:00 Clover Sites Status <![CDATA[Live Sites and Greenhouse Uploading Slowly]]> https://status.cloversites.com/incident/69/ Developers have identified the issue and Greenhouse and Live Sites should be uploading at normal speed.

]]> 2018-12-13T20:30:00+00:00 Clover Sites Status <![CDATA[SITES/GREENHOUSE BACK UP]]> https://status.cloversites.com/incident/68/ Users should begin to see their websites and Greenhouse's come back online now that our developers have resolved the issue!

]]> 2018-12-03T18:59:10+00:00 Clover Sites Status <![CDATA[SITES/GREENHOUSE OUTAGE]]> https://status.cloversites.com/incident/67/ Our developers have identified the issue and are still working to resolve it. Thank you for your patience with us during this time.

Please direct all further questions to support@cloversites.com or give us a call @ 805-527-8900

Next update at 1:15PM CST

]]> 2018-12-03T18:52:06+00:00 Clover Sites Status <![CDATA[SITES/GREENHOUSE OUTAGE]]> https://status.cloversites.com/incident/66/ Some users may be experiencing issues connecting to their live site and/or their Greenhouse at this time. Our developers are aware of the issue and are working to resolve the issue as fast as possible!

Next update will be at 12:45PM CST.

]]> 2018-12-03T18:34:06+00:00 Clover Sites Status <![CDATA[MEDIA PLAYER STUCK PROCESSING]]> https://status.cloversites.com/incident/65/ Our developers have identified the problem and pushed out a hotfix for the issue. Users should now start to see their media players work as intended again. If your media is still stuck processing give it some time as the fix may take a few moments to fully take effect.

]]> 2018-11-15T17:29:00+00:00 Clover Sites Status <![CDATA[MEDIA PLAYER STUCK PROCESSING]]> https://status.cloversites.com/incident/64/ Some users may experience an extended wait in the processing stage of media uploads, our developers are aware of the issue and are looking for the root of the problem.

]]> 2018-11-15T17:18:00+00:00 Clover Sites Status <![CDATA[Update Billing: Unavailable at this time!]]> https://status.cloversites.com/incident/63/ Our team is aware that the ability to update billing is not available at this time. We are working with our billing provider to see what is going on and to get it resolved as quickly as possible.

UPDATE: As of 12:15pm CST, billing should be available for updating again!

]]> 2018-11-08T18:00:00+00:00 Clover Sites Status <![CDATA[Greenhouse / Sites Loading Issues.]]> https://status.cloversites.com/incident/62/ Our developers have pushed out a fix for the issue. Sites / Greenhouse should start to become accessible again.

]]> 2018-10-29T22:30:00+00:00 Clover Sites Status <![CDATA[Greenhouse / Sites Loading Issues.]]> https://status.cloversites.com/incident/61/ The Developers believe to have Identified the issue and are working on a resolution. Next update will be at 15:30 CST.

]]> 2018-10-29T22:00:00+00:00 Clover Sites Status <![CDATA[Greenhouse / Sites Loading Issues.]]> https://status.cloversites.com/incident/60/ Around 14:30 CST Users started experiencing long load times causing sites and greenhouse to timeout. We have reported this to our developers and they are investigating the issue. Next update will be at 15:00 CST.

]]> 2018-10-29T21:46:00+00:00 Clover Sites Status <![CDATA[Media player issue]]> https://status.cloversites.com/incident/59/ Users should now start to see the media player finish uploading/processing their files. The feature has been fixed and should now be operational.

]]> 2018-10-26T23:36:00+00:00 Clover Sites Status <![CDATA[Media Player Issue]]> https://status.cloversites.com/incident/58/ Some users may experience issues uploading and/or processing your audio/video files with the Clover media player at this time.

]]> 2018-10-26T17:20:00+00:00 Clover Sites Status <![CDATA[Reported errors when trying to edit and view sites]]> https://status.cloversites.com/incident/57/ Our developers are aware that many of our customers are experiencing an error message when trying to edit their site in the Greenhouse, access dashboard, and view their livesite. They are troubleshooting the issue now to find a resolution.

Update: Framework has been upgraded and issues seemed to have been resolved.

]]> 2018-10-11T17:20:00+00:00 Clover Sites Status <![CDATA[Server Issues]]> https://status.cloversites.com/incident/56/ We feel we have discovered the underlying cause of the issue this morning and are working to bring the services back online currently.

]]> 2018-10-02T13:05:00+00:00 Clover Sites Status <![CDATA[Live Sites]]> https://status.cloversites.com/incident/55/ Live sites are currently down. The developers are actively investigating to get resolved. Once fixed, we will update!

UPDATE: Live sites are back up and operational.

]]> 2018-09-24T15:00:00+00:00 Clover Sites Status <![CDATA[Greenhouse currently down]]> https://status.cloversites.com/incident/54/ The Greenhouse is currently not operational. The developers are investigating. The resolved, we will update!

UPDATE: The Greenhouse editor is now operational!

]]> 2018-09-24T13:10:00+00:00 Clover Sites Status <![CDATA[Slow Load Times]]> https://status.cloversites.com/incident/53/ Live Sites and Greenhouse have had reports of slow loading times. Developers are aware of the issue and are working towards a resolution.

UPDATE: THE ISSUES HAVE BEEN RESOLVED AND PERFORMANCE SHOULD BE BACK TO NORMAL

]]> 2018-08-21T16:10:00+00:00 Clover Sites Status <![CDATA[Sites Sluggish/ Timing Out When Trying To Load]]> https://status.cloversites.com/incident/52/ Developers are looking to why sites are not loading and when they do why it's taking so long and why navigating through them is so sluggish. Once the issue has been identified and resolved, we will post an update!

UPDATE: Sites are now loading at normal speeds

]]> 2018-08-20T15:38:00+00:00 Clover Sites Status <![CDATA[Greenhouse Down]]> https://status.cloversites.com/incident/51/ Our team has found that accounts are experiencing that their Greenhouse/ Dashboards are down. Our team is investigating to figure out why in order to get them both operational as quickly as possible.

UPDATE: The Greenhouse is now operational

]]> 2018-08-19T15:35:00+00:00 Clover Sites Status <![CDATA[Almanac/ Events]]> https://status.cloversites.com/incident/50/ It has been reported that the Almanac isn't working and event's aren't showing up. The team is looking into getting this resolved and will update when it is once again operational!

]]> 2018-08-01T22:08:00+00:00 Clover Sites Status <![CDATA[SSL Maintenance]]> https://status.cloversites.com/incident/49/ Since releasing SSL we have run into some bumps along the way in the feature not running as expected. It's supposed to be on an automated system, and it is, but the system isn't handling what is needed in order for the automation to work smoothly. This week our team has identified where in the feature it's not working as expected, causing SSL certs to go down and sites to reflect as nonsecure. They are trying to re-examine the way SSL is being handled so that they can implement a solid solution moving forward. Once this is in place we will update the status page to reflect it as operational.

]]> 2018-07-31T21:09:00+00:00 Clover Sites Status <![CDATA[Adding Media]]> https://status.cloversites.com/incident/48/ Some accounts are experiencing not being able to add new media to the player. Our team is looking into why and working on a way to get it back.

UPDATE: This has been resolved

]]> 2018-07-27T15:42:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Dashboard Down]]> https://status.cloversites.com/incident/47/ This morning we have found that accounts are experiencing that their Greenhouse and Dashboards are down. Our team is investigating this!

]]> 2018-07-18T15:13:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Dashboard Down]]> https://status.cloversites.com/incident/46/ This morning we have found that accounts are experiencing that their Greenhouse and Dashboards are down. Our team is investigating to figure out why in order to get them both operational as quickly as possible.

****UPDATE: All systems are back up and running again!

]]> 2018-07-17T15:34:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Some Live Sites Down]]> https://status.cloversites.com/incident/45/ Greenhouse and sites are operating normally again.

]]> 2018-07-03T21:13:00+00:00 Clover Sites Status <![CDATA[SSL Certificates]]> https://status.cloversites.com/incident/44/ We are experiencing issues renewing SSL Certificates and generating new ones. UPDATE: This has been resolved.

]]> 2018-07-03T15:16:00+00:00 Clover Sites Status <![CDATA[Greenhouse and Live Sites are down]]> https://status.cloversites.com/incident/42/ This morning we have found that some accounts are experiencing that their Greenhouse and Live site are down. Our team is investigating to figure out why in order to get them both operational as quickly as possible.

UPDATE: We found that our load balancer was having difficulty successfully reading that servers were indeed responsive this morning. Upon investigation, our team was able to narrow down the cause for this and get it resolved. Both Greenhouses and Live sites are back up and running normally.

]]> 2018-06-25T13:13:00+00:00 Clover Sites Status <![CDATA[Greenhouse Down]]> https://status.cloversites.com/incident/41/ At this time, the ability to make edits in the Greenhouse is not possible. Our developers have identified that one of our servers is down and are working on getting it back up.

UPDATE: Greenhouse and publishing is working again!

]]> 2018-06-19T13:12:00+00:00 Clover Sites Status <![CDATA[Clover Donations Temporarily Unavailable For Access]]> https://status.cloversites.com/incident/39/ We are currently updating our certificates for our servers, and will update as soon as it's completed. Once it's completed, access to Clover Donations will be back and available.

UPDATE: The new certificates are in place. Access to your Clover Donations account is now available.

]]> 2018-05-22T15:10:00+00:00 Clover Sites Status <![CDATA[Greenhouse Outage]]> https://status.cloversites.com/incident/38/ We have received reports that the Greenhouse cannot be accessed for some. We are looking into this and will report back with further details!

UPDATE: One of the servers needed a reboot and caused a brief outage with the Greenhouse. All is resolved and back up and running as normal.

]]> 2018-05-21T21:37:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Errors]]> https://status.cloversites.com/incident/37/ Customers are reporting errors on Greenhouse and Live Sites. We're looking into it!

We found the issues and unfortunately had to reboot a few servers to resolve the issue and resolve and stabilize the system.

]]> 2018-05-15T22:08:00+00:00 Clover Sites Status <![CDATA[Events]]> https://status.cloversites.com/incident/35/ Our developers are continuing to perform needed maintenance and updates to the event feature. Event's may not show up correctly in the event section until this is resolved.

***RESOLVED

]]> 2018-04-25T16:37:00+00:00 Clover Sites Status <![CDATA[Event Settings]]> https://status.cloversites.com/incident/34/ It has been reported that there are some issues with the settings portion of events. Our developers attempted to deploy a fix earlier, were a bug was effecting some accounts. This deploy is believed to be what is causing current issues and our developers are working on getting it resolved.

]]> 2018-04-24T20:26:00+00:00 Clover Sites Status <![CDATA[CS3 Media Players & Published Content]]> https://status.cloversites.com/incident/33/ We have received reports that published changes are not showing up on live sites and that some aren't able to get new media files to upload to their media player. Our team is looking into it.

****UPDATE: This has been resolved!

]]> 2018-04-24T15:19:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Errors, Slow Speeds]]> https://status.cloversites.com/incident/32/ Customers have reported Greenhouse & Live Site error messages, as well as slow speeds, over the past week (particularly Sunday, Monday, and Tuesday). Our developers have put some items into place to help with these issues, but we won't be able to see if the resolutions are successful until Monday April 23rd when traffic picks up again. We will be monitoring the situation over the next few days to see if everything is working as it should.

]]> 2018-04-20T21:06:52+00:00 Clover Sites Status <![CDATA[Greenhouse and Live Sites are loading slow as well as error messages]]> https://status.cloversites.com/incident/31/ Some customers are reporting slow load times and error messages with Greenhouse and their live sites. We're looking into this!

]]> 2018-04-18T17:14:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Issues]]> https://status.cloversites.com/incident/30/ Some customers are reporting Greenhouse & Live Site errors. We're looking into it!

]]> 2018-04-16T18:42:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Issues]]> https://status.cloversites.com/incident/29/ Some customers are reporting Greenhouse & Live Site errors. We're looking into it! UPDATE: We have fixed this issue!

]]> 2018-04-04T18:56:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Error Message]]> https://status.cloversites.com/incident/28/ Some customers are reporting Greenhouse & Live Site errors. We're looking into it! UPDATE: This issue has been resolved.

]]> 2018-03-26T19:31:00+00:00 Clover Sites Status <![CDATA[ACH Donations Appearing as Failed: AUTHORIZE.NET Users ONLY!]]> https://status.cloversites.com/incident/27/ We have received reports that accounts set up using Authorize.net are showing that ACH transactions are failing in the Donation Center, when in fact the donations are successful both on the donors end and in the batch reports with Authorize.net. We are investigating why there is a disconnect of information in the Donation Information so that a fix can be put into place and donations will reflect successful.

***UPDATE: The cause of this issue has been identified and fixed. Those effected have been notified!

]]> 2018-03-21T19:17:00+00:00 Clover Sites Status <![CDATA[Greenhouse Unresponsive]]> https://status.cloversites.com/incident/26/ We are currently working on resolving the outage with our Greenhouse so that editing can resume. Once the fix is in place we will update!

****5pm CST Resolved

]]> 2018-03-19T23:41:00+00:00 Clover Sites Status <![CDATA[Events Error Message]]> https://status.cloversites.com/incident/25/ We are aware of an error message appearing in the Almanac. We're looking into it!

]]> 2018-03-16T17:28:27+00:00 Clover Sites Status <![CDATA[Sites Do Not Load on First Attempt]]> https://status.cloversites.com/incident/24/ Some customers are reporting sites not loading on the first attempt.

]]> 2018-03-14T19:59:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Show Error Message]]> https://status.cloversites.com/incident/23/ Some customers are seeing error messages within their Greenhouse and on their live site.

]]> 2018-03-12T23:29:00+00:00 Clover Sites Status <![CDATA[Greenhouse/Live Site Errors]]> https://status.cloversites.com/incident/22/ Customers are reporting error messages with Greenhouse and Live Sites. UPDATE: Greenhouse and Live Sites should be loading correctly again!

]]> 2018-03-05T21:27:00+00:00 Clover Sites Status <![CDATA[UPDATE: Authorize.net Issues]]> https://status.cloversites.com/incident/21/ Although the issue has been identified we continue to experience difficulty with processing payments. At this time we are showing some payments are able to go through, although not all are guaranteed. Our development team continues to work getting the system back into full swing in order to allow all donations to go through and refunds to be made. We will continue to update our status page as the fix gets put into place.

]]> 2018-03-02T22:18:00+00:00 Clover Sites Status <![CDATA[Authorize.net Issues]]> https://status.cloversites.com/incident/20/ We have restored the ability to create new donations and are seeing successful transactions.

The ability to refund a transaction directly from within Clover Donations is still not working, but our engineering team is working on bringing that functionality back online.

In the meantime, if you need to refund a transaction, you can do so directly from within Authorize.net.

Thanks

]]> 2018-03-01T23:10:00+00:00 Clover Sites Status <![CDATA[Clover Donations - Authorize.net]]> https://status.cloversites.com/incident/19/ We're experiencing donation issues with Authorize.net. Our development team is looking into it and we are upgrading the encryption engine used to process payments with Authorize.net. Any recurring donations will attempt to process the next day if they fail.

]]> 2018-02-28T16:30:00+00:00 Clover Sites Status <![CDATA["Add Media" Button is Missing]]> https://status.cloversites.com/incident/18/ Some customers are not seeing the "Add Media" button within their Media Section in the Clover Sites 3 Greenhouse.

]]> 2018-02-22T18:48:00+00:00 Clover Sites Status <![CDATA[Classic Greenhouse is Down]]> https://status.cloversites.com/incident/17/ Some customers are reporting their Classic Greenhouse is down.

]]> 2018-02-22T18:12:00+00:00 Clover Sites Status <![CDATA[Greenhouse & Live Site Errors]]> https://status.cloversites.com/incident/16/ Some customers are receiving an error message within their Greenhouse or on their live site.

]]> 2018-02-22T14:04:00+00:00 Clover Sites Status <![CDATA[Greenhouse and Live Sites Loading Slow]]> https://status.cloversites.com/incident/15/ Some customers are reporting that their Greenhouse and/or Live Site is loading slow. We're working on this now and hope to have this resolved by 5pm EST.

]]> 2018-02-20T21:21:00+00:00 Clover Sites Status <![CDATA[Forms: Validation of Phone Numbers]]> https://status.cloversites.com/incident/14/ Some customers are reporting that forms are not validating phone numbers on their live site.

UPDATE: Publishing your Greenhouse (not just saving and publishing the form) resolves the issue allowing for phone validation to occur.

]]> 2018-02-05T16:00:00+00:00 Clover Sites Status <![CDATA[Forms & Forms Manager are inaccessible]]> https://status.cloversites.com/incident/13/ Some customers are reporting that Forms on their live sites aren't loading and some customers are unable to load their Forms Manager to edit Forms.

]]> 2018-02-01T16:34:00+00:00 Clover Sites Status <![CDATA[Phone Number Dropdown Is Stuck]]> https://status.cloversites.com/incident/12/ The phone number dropdown option within a Form is appearing stuck for customers upon the first load of the form on their live site. If you refresh the page, you can close the dropdown.

UPDATE: Publishing your site will resolve this issue!

]]> 2018-02-01T16:25:00+00:00 Clover Sites Status <![CDATA[Sites Down]]> https://status.cloversites.com/incident/11/ Some customers are reporting their live sites are down. We're looking into this!

]]> 2018-01-31T21:27:00+00:00 Clover Sites Status <![CDATA[Greenhouse Intermittent]]> https://status.cloversites.com/incident/10/ Some customers are experiencing slower than normal load times for the Greenhouse or seeing the Greenhouse not load at all.

]]> 2018-01-31T21:01:00+00:00 Clover Sites Status <![CDATA[Export As CSV on Forms]]> https://status.cloversites.com/incident/9/ The Export As CSV option within the Forms Manager is currently down. Our team is investigating this issue!

]]> 2018-01-31T18:35:00+00:00 Clover Sites Status <![CDATA[Forms are not appearing on live sites]]> https://status.cloversites.com/incident/8/ Our dev team is currently troubleshooting the issue.

]]> 2018-01-30T20:28:00+00:00 Clover Sites Status <![CDATA[Some sites are experiencing loading issues]]> https://status.cloversites.com/incident/7/ At this time our engineering team has resolved one of the two issues affecting the loading of websites. We are continuing to work towards a resolution, but you should start to see your site loading more reliably.

We will continue to post updates as we work towards a resolution.

]]> 2018-01-25T21:24:00+00:00 Clover Sites Status <![CDATA[Some sites are experiencing loading issues]]> https://status.cloversites.com/incident/6/ Our engineering team is continuing to work on a resolution to bring connections back online without the need to refresh the page numerous times.

We will continue to post updates as we work towards a resolution.

]]> 2018-01-25T18:11:00+00:00 Clover Sites Status <![CDATA[Some sites are experiencing loading issues]]> https://status.cloversites.com/incident/5/ Our engineering team is continuing to investigate and work on a fix for an issue where sites fail to load properly until you reload the page a few times.

We will continue to post updates as we work towards a resolution.

]]> 2018-01-25T16:13:00+00:00 Clover Sites Status <![CDATA[We are putting a fix into place]]> https://status.cloversites.com/incident/3/ We will continue to monitor the servers to verify the fix resolves the issue! Thank you for your patience as we've been troubleshooting.

]]> 2018-01-24T21:41:00+00:00 Clover Sites Status <![CDATA[Some sites are experiencing loading issues on the first attempt.]]> https://status.cloversites.com/incident/2/ Our dev team is currently troubleshooting the issue.

]]> 2018-01-24T19:32:57+00:00 Clover Sites Status <![CDATA[Load Balancer Outage]]> https://status.cloversites.com/incident/1/ Due to an issue with our load balancer, websites were unavailable and offline for several hours.

The issue has now been resolved.

]]> 2018-01-22T08:00:00+00:00